Job Detail

Customer Service Supervisor – Call Centre Management, Work-life Balance, 5 Days Working

Market leading corporate

Mclaren
Hong Kong Island
Permanent
Category : Account Management Salary : 10-25k Experience(s) : 4 Year

Overview

About Mclaren

  • Renowned company brand name
  • Market leading corporate
  • Competitive incentive bonus, package & benefits

 

About Our Client

Our client provides products with unique design, which allows them to be the giant in the designated market. With strong foundation and base overseas, the company has been developing consistently and stably. They have achieved a sustainable annual growth in revenue and profit with targeted customer as those with exceptional purchasing power such as celebrity. Being a signature brand in the world, the company is now looking for a passionate candidate for the role of Customer Service Supervisor to further increase customer service and satisfaction levels.

 

Job Description

As a Customer Service Supervisor, your objective is to deliver professional after-sales service for total customer satisfaction. You will be responsible for the daily operation of a call centre and enforcing service strategies on continuous improvement of customer satisfactions. You will need to handle customers’ feedback and complaints independently with resolution and following up with related parties proactively for services enhancement. You will be also responsible for complete other ad-hoc duties as the company require.

 

Requirement

  • Degree educated
  • 4 years experience in customer service field with 2 years team management, experience gained from a call centre is a plus
  • Customer-oriented with Strong customer service sense and complaint handling skills
  • Good command of spoken and written English and Mandarin

 

Remuneration

This is an opportunity for you to develop a diversified product portfolio in a MNC principal and build an extensive network. Our client offers a rewarding package with bright career path for the right candidate.

 

Interested parties please send your full resume to cv@ mclarenconsultant.com.hk. Successful applicants will be contacted within 2 working days.

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