Job Detail

Consumer Care Specialist – FMCG Principal, Regional Work Experience

Main point of contact with customers

Consumer Care Specialist – FMCG Principal, Regional Work Experience
Hong Kong Island
Permanent
Category : Call Centre Salary : 25-35K Experience(s) : 5 Year

Overview

About Consumer Care Specialist – FMCG Principal, Regional Work Experience

  • Main point of contact with customers
  • CS + CRM experience needed
  • Salary of up to HK$30, 000 per month

 

About Our Client:

Our client is a global actor in the fast moving customer good industry, their scientific knowledge has enable them to be the leader in their category and to attract loyal customers all over the world. Found in France, it has now subsidiaries across the globe and generates millions of dollar every year. Very close to their clients’ needs, they strive to offer them quality products and healthy solutions. They are now looking for a Customer Care Specialist to join their team.

 

Job Description:

As a Customer Care Specialist, you will be responsible of the compliance to customer care standard and make sure that it is in accordance with the company policy as well as the brand positioning. You will have to compliance with local regulations. You will have to perform training and development support to maintain technical proficiency and ensure compliance with local regulation. You will be the primary point of contact for customers with sensitive cases and draft appropriate communications to customers, You will also be required to handle issue and crisis management.

 

Requirements:

  • Degree educated
  • 5 years of work experience related to customer services, call centre management or customer relationship management
  • Excellent command of English and Mandarin
  • PC skills and knowledge of the MS office

 

Remuneration:

This is a newly created position with high flexibility. Our client offers an attractive package and numerous supports as well as the opportunity to demonstrate all rounded customer relationship management skills in a stable and sizable FMCG leading enterprise as a valued associate.

 

Interested parties could also send your full resume to cv @mclarenconsultant.com.hk. Successful applicants will be contacted within 2 working days.

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